Speaking of Reply, our Group is made up of a network of highly specialised companies, which support leading industrial groups in defining and developing business models to optimise and integrate processes, applications and devices, using new technology and communication paradigms, such as Artificial Intelligence, Big Data, Cloud Computing, Digital Communication, Internet of Things, Mobile and Social Networking.
Reply Digital Experience unites those Reply companies and agencies (like BU bitmama) that are focusing on creating and delivering digital solutions to support best-in-class and holistic Customer Experience.
bitmama is the Reply Digital Experience creative agency focused on strategy, brand experience, design and technology. Starting digital but spreading the message through the line, we create value for brands through an emotional, remarkable and customized experience. We think, shape and develop communication projects, service management and content relevant to the audience, matching both our vision of the future and our passion for stories and transforming technology into a customer experience and performance.
DATA & STRATEGY:
- Data driven marketing strategy
- Data Analytics & Insight Development
- Design Thinking
- Co-Design
- Digital Reputation Analysis
- Brand Awareness Measuring
- Media Planning Advisory
- Crisis Monitoring
- CRO (conversion rate optimization)
CREATIVITY
- Brand Strategy & Positioning
- Brand Experience
- Brand Purpose & UVP Definition
- Cross Channel Campaigns (ATL, BTL, digital & social media)
- Brand Identity
- Brand Guidelines
- Packaging Desig
- Visual presentation
- Environmental Graphics
- Content Strategy & Video Production
- Brand Activation
- Social Media Strategy
- Community & Crisis Management
DESIGN
- Design Thinking
- Service & Product Design
- Cross Channel UX Research
- Data Driven Design
- eCommerce
- Design System Creation
- Design Oriented Technologies
- Accessibility
- User Testing
CORPORATE
- Employee Value Proposition
- Internal Communication
- Employee Engagement
- Digital Workplace
- e-Learning Program
- Corporate Communication
TECHNOLOGY
- Metaverse, Avatar design, 3D Spaces, NFT
- Immersive Experience
- Augmented Reality, Virtual Reality and Mixed Reality
- Web GL & Three.js
- Interaction Design
- BOT & Voice Interaction
- Metahumans
- Holograms
- Digital Workplace
- Web Design & Corporate
- E-commerce (Magento, Salesforce, Shopify)
- On Site Digital Services
